Terms and Conditions

  • 1. Copyright - countryoven: All content on this website including the logo, graphics, text, design, music is the property of countryoven.com & protected by copyright. No part of the content shall be copied, downloaded, uploaded, published, transmitted without prior, written permission from countryoven.com.
  • 2. Authenticity: countryoven.com procures genuine products from authorized dealers/manufacturers only. We take every care towards the accuracy of information provided on the website. It has exercised due diligence in providing the latest products/information. countryoven.com / Its Employees / Its Affiliates are not responsible for loss or damage caused to users due to the information inadvertently provided on the website.
  • 3. Product Unavailability: countryoven.com always tries to deliver the exact product ordered by the customer. If a product is unavailable, a similar product nearest to the description of that ordered, will be delivered. If a product is unavailable readily, the customer will be informed about this through e-mail. If there is no response from the customer (query designer: within a few hours), we go ahead and deliver a product that comes closest to that ordered.
  • 4. Customers Choice - The Final Decision: Please note that all orders will be processed in a good condition as per the customers choice only & recipient choice in no way will be entertained for exchanging the product/s under any circumstance. All orders will be executed only after the customer confirms it & will be treated as final.
  • 5. Non-Refund for Order Executed Perishable Items: Perishable items viz. Cakes, Flowers, Sweets & all other perishable items, once attempted for delivery is treated as order executed and will not be eligible for refund. These items are made/procured on the order of the customer. Being perishable in nature they cant be refunded.
  • 6. Returnable Products: Products once delivered may sometimes be returned - for instance when the product is damaged in transit or wrongly delivered - subject to the terms & conditions laid down in the Return Policy Statement.
  • 7. Product Guarantee & Warranty: All warranties, after sales services, maintenance of items will be subject to the conditions of the original manufacturers of products sold here. The responsibility of countryoven.com ceases once the product is delivered at the recipients address.
  • 8. Order Cancellation: In every case that a customer wants to cancel an order, 10% of the order amount will be charged towards Processing & other expenses. Customers must contact the Customer Service Cell at countryoven.com to cancel an order. If the product has not yet been dispatched, countryoven.com, at its sole discretion, may cancel the order subject to its return policy.
  • 9. Gift Delivery to Various Destinations (i) Gifts Delivery to India : All orders need to be placed with a prior notice of 3 clear working days. (ii) Gifts for USA, UK & Other Countries : All orders need to be placed with a prior notice of 7 clear working days. Additional delivery charges are automatically added to normal delivery charges if you wish to send gifts through Express or Timed delivery.
  • 10. Order Rejection: countryoven.com may at any point of time reject any order without any reason.
  • 11. Newsletters: countryoven.com may send e-mails to its registered users about New Arrivals /Schemes. Users may opt out of the mailing list and click on Unsubscribe link if they do not want to receive any further mails.
  • 12. countryoven Contest Rules & Regulations: countryoven.com may, from time to time, run contests on the website. To participate, users may have to fill a form provide personal information. If the contest is being administered / sponsored by a third party, this information will be disclosed to that third party. Every contest is subject to its own specific rules.
  • 13. countryoven Order Rules & Regulations: once the order for a product is cancelled and the payment is kept in hold valid period for reused is six months.