1. Copyright - countryoven: All content on this
website including the logo, graphics, text, design, music is the property of
countryoven.com & protected by copyright. No part of the content shall be
copied, downloaded, uploaded, published, transmitted without prior, written
permission from countryoven.com.
2. Authenticity: countryoven.com procures genuine
products from authorized dealers/manufacturers only. We take every care towards
the accuracy of information provided on the website. It has exercised due
diligence in providing the latest products/information. countryoven.com / Its
Employees / Its Affiliates are not responsible for loss or damage caused to
users due to the information inadvertently provided on the website.
3. Product Unavailability: countryoven.com always
tries to deliver the exact product ordered by the customer. If a product is
unavailable, a similar product nearest to the description of that ordered, will
be delivered. If a product is unavailable readily, the customer will be informed
about this through e-mail. If there is no response from the customer (query
designer: within a few hours), we go ahead and deliver a product that comes
closest to that ordered.
4. Customers Choice - The Final Decision: Please
note that all orders will be processed in a good condition as per the customers
choice only & recipient choice in no way will be entertained for exchanging the
product/s under any circumstance. All orders will be executed only after the
customer confirms it & will be treated as final.
5. Non-Refund for Order Executed Perishable Items:
Perishable items viz. Cakes, Flowers, Sweets & all other perishable items, once
attempted for delivery is treated as order executed and will not be eligible for
refund. These items are made/procured on the order of the customer. Being
perishable in nature they cant be refunded.
6. Returnable Products: Products once delivered may
sometimes be returned - for instance when the product is damaged in transit or
wrongly delivered - subject to the terms & conditions laid down in the Return
Policy Statement.
7. Product Guarantee & Warranty: All warranties,
after sales services, maintenance of items will be subject to the conditions of
the original manufacturers of products sold here. The responsibility of
countryoven.com ceases once the product is delivered at the recipients address.
8. Order Cancellation: In every case that a
customer wants to cancel an order, 10% of the order amount will be charged
towards Processing & other expenses. Customers must contact the Customer Service
Cell at countryoven.com to cancel an order. If the product has not yet been
dispatched, countryoven.com, at its sole discretion, may cancel the order
subject to its return policy.
9. Gift Delivery to Various Destinations (i) Gifts
Delivery to India :
All orders need to be placed with a prior notice
of 3 clear working days. (ii) Gifts for USA, UK & Other Countries : All orders
need to be placed with a prior notice of 7 clear working days. Additional
delivery charges are automatically added to normal delivery charges if you wish
to send gifts through Express or Timed delivery.
10. Order Rejection: countryoven.com may at any
point of time reject any order without any reason.
11. Newsletters: countryoven.com may send e-mails
to its registered users about New Arrivals /Schemes. Users may opt out of the
mailing list and click on Unsubscribe link if they do not want to receive any
further mails.
12. countryoven Contest Rules & Regulations:
countryoven.com may, from time to time, run contests on the website. To
participate, users may have to fill a form provide personal information. If the
contest is being administered / sponsored by a third party, this information
will be disclosed to that third party. Every contest is subject to its own
specific rules.
13. countryoven Order Rules & Regulations: once the
order for a product is cancelled and the payment is kept in hold valid period
for reused is six months.
